Refund policy

At Redeem Essentials, your satisfaction and wellness matter to us. If a product does not meet your expectations, we are here to help, while also maintaining high safety standards and product integrity for all customers.

Please review the policy below carefully before purchasing.

RETURN & REFUND ELIGIBILITY

You may request a return or refund within 30 days of delivery.

To be eligible for a return or refund, products must meet the following conditions:

  • Unopened and sealed in original packaging
  • In original condition
  • Accompanied by proof of purchase (order number or receipt)

Due to safety and quality control standards, opened or used products cannot be returned or refunded, even if partially unused, unless there is a verified product issue or allergic reaction.

Because supplements affect everyone differently, dissatisfaction related to taste, capsule size, texture, smell, preference, or expected results does not automatically qualify for a refund under our standard policy.

DAMAGED, INCORRECT OR DEFECTIVE ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@redeemessentials.com.

Please include:

  • Your full name and order number
  • The product(s) in question
  • A brief description of the issue

Our team will review the issue and work to make it right as quickly as possible.

HOW TO INITIATE A RETURN

To request a return or refund, please email hello@redeemessentials.com with:

  • Your full name and order number
  • The product(s) in question
  • A brief description of your concern

Our support team will respond within 1–2 business days with next steps.

If your return request is approved:

  • We will provide a prepaid return label at no cost to you
  • The item must be shipped within 10 business days of the label being issued
  • The product does not need to arrive within that timeframe, it simply must be shipped

If the return is not shipped within 10 business days, the return authorization may be canceled to maintain product safety standards and inventory accuracy.

Items returned without prior approval may not be accepted.

REFUND PROCESSING

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original form of payment
  • Please allow 2–5 business days for the refund to appear, depending on your financial institution

SUBSCRIPTION ORDERS

Customers may pause, modify, or cancel subscription orders at any time prior to the next billing date through their customer account portal.

Once a subscription order has processed or shipped, it is treated as a standard order and falls under the return policy outlined above.

ORDER CANCELLATION POLICY

Orders cannot be canceled or refunded once they have been fulfilled.

Fulfillment triggers immediate processing and handling within our warehouse, which prevents us from intercepting or reversing the order once processing begins.

If you no longer wish to keep a fulfilled order, you may still request a return within the standard 30-day return window, provided the order meets all return eligibility requirements listed above.

SHIPPING INFORMATION

Once an order has been transferred to the shipping carrier, shipping timelines are outside of our control. However, if you experience an issue with your shipment, please contact our support team and we will do our best to assist you.

MEDICAL & PRODUCT DISCLAIMER

Please review all product information and ingredient lists carefully prior to purchasing or consuming any product.

Information presented on the Redeem Essentials website is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult with a licensed physician or healthcare provider before using dietary supplements, especially if they:

  • Have a medical condition
  • Take prescription medications
  • Are pregnant or breastfeeding

Do not disregard professional medical advice because of information found on our website or product materials.

QUESTIONS

If you have any questions regarding your order, subscriptions, shipping, or returns, please contact us at hello@redeemessentials.com.

Thank you for choosing Redeem Essentials. We are grateful to support your wellness journey.